How It Works
Our Supply Process — Transparent from Day One
At Hotel Wholesale, we manufacture products to your exact specifications. Here's exactly what happens after you place an order — so there are no surprises.
Step 1: Order Confirmed
Once your order is placed, our team reviews it and sends you a confirmation email within 24 hours. We verify quantities, product specifications, and any customisation requirements.
Step 2: Production Begins
Your items are custom manufactured at our partner factories to hotel-grade standards. Each product is made specifically for your order — not pulled from a generic warehouse. This is what ensures the quality and consistency that hospitality businesses rely on.
Step 3: Quality Control
Before shipment, every batch goes through a quality inspection process. We check weight (GSM), dimensions, stitching, and material consistency to ensure it meets the specification you ordered.
Step 4: Shipping & Delivery
Products are shipped directly to your address via Pan-European freight. Depending on your order and our current stock situation, delivery falls into one of these scenarios:
- In-stock items: Shipped within 3–5 business days.
- Custom manufactured orders: Up to 40 business days from order confirmation.
- Dropship / sourced items: Timeline varies by supplier — we will confirm at time of order.
We will always communicate your specific lead time clearly in your order confirmation.
Why Does Custom Manufacturing Take Longer?
Unlike standard retail, we don't stock tens of thousands of generic items in a warehouse. We produce hotel-grade linen, towels, and accessories to precise GSM weights and dimensions — built for durability under daily industrial laundering. This level of quality cannot be rushed. The 40-day lead time is what guarantees you receive a product that lasts, not one that deteriorates after 20 washes.
Have Questions About Your Order?
Contact us at contact@syghospitality.com and our team will provide a personalised lead time estimate based on your specific requirements.